Funnel Cake MD ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services.

1. Information We Collect

Information You Provide

We collect information that you voluntarily provide when you register for an account, use our services, or communicate with us, including:

• Name, email address, phone number, and business information
• Practice details such as specialty, location(s), and provider information
• Billing and payment information (processed securely through our payment processor)
• Communications and support requests you send to us

Information Collected Automatically

When you access our platform, we automatically collect certain technical information, including device information, IP address, browser type, pages visited, and usage patterns. We use this data to improve our services and user experience.

Patient Data

As a platform that processes patient information on behalf of healthcare providers, we may receive Protected Health Information (PHI) as defined under HIPAA. This data is handled in accordance with our Business Associate Agreement (BAA) and applicable regulations.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process transactions and send related notifications
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, subject to confidentiality obligations
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, regular security audits, and employee training. While no system is completely secure, we continuously work to protect the integrity and confidentiality of your data.

5. HIPAA Compliance

Funnel Cake MD is designed to support HIPAA compliance for covered entities. We offer Business Associate Agreements (BAAs) for all accounts that handle Protected Health Information. Our platform includes administrative, physical, and technical safeguards required under the HIPAA Security Rule. For details about our HIPAA compliance program, please contact us at [email protected].

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Withdraw consent where processing is based on consent
• Request a portable copy of your data

To exercise any of these rights, contact us at [email protected].

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your data within 90 days, unless retention is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Funnel Cake MD
Email: [email protected]
Website: funnelcakemd.ai