This App Privacy Policy explains how Funnel Cake MD ("we," "our," or "us") collects, uses, and discloses information when you download, install, or use the Funnel Cake MD mobile application (the "App"). This policy applies only to the App and supplements our general Privacy Policy.

1. Scope

This policy covers information collected through the App, including device and usage data, and information you provide when using App features. If you use the App to access the Funnel Cake MD platform, your platform account data and any Protected Health Information (PHI) are handled under our Business Associate Agreement (BAA) and applicable regulations.

2. Information We Collect

Information You Provide

When you use the App, you may provide information such as:

• Login credentials (managed securely through our authentication system)
• Support requests and communications submitted within the App
• Settings and preferences (e.g., notification preferences)

Information Collected Automatically

The App may collect technical information automatically, including:

• Device identifiers and device model
• Operating system version and App version
• IP address, crash logs, and diagnostics
• App usage analytics (feature interactions, session duration)

Patient/Practice Data Accessed Through the App

The App may display or allow you to manage practice data and patient communications as part of your Funnel Cake MD subscription. This information is stored on our secure servers and not intended to be stored permanently on your device.

3. How We Use Information

We use App data to:

• Provide, operate, and improve the App
• Authenticate users and secure accounts
• Deliver notifications you enable (messages, leads, appointments, alerts)
• Monitor performance, diagnose crashes, and fix bugs
• Analyze usage trends to improve features and user experience
• Respond to support requests and communications

4. Sharing and Disclosure

We do not sell your information. We may share information with:

• Service providers who help us operate the App (e.g., analytics, crash reporting), under confidentiality obligations
• Legal authorities if required by law or valid legal process
• Business transfers in connection with a merger, acquisition, or asset sale

5. Device Permissions

The App may request device permissions to enable functionality, such as:

• Notifications: to send alerts for messages, leads, appointments, and system updates
• Camera/Photos (optional): for uploading images or documents if enabled in your account
• Microphone (optional): for voice features if enabled

You can control these permissions in your device settings.

6. Security

We implement industry-standard safeguards, including encryption in transit and at rest, access controls, and monitoring. We recommend you enable device passcodes/biometrics and avoid using the App on shared devices or unsecured public Wi-Fi when accessing patient information.

7. Data Retention

We retain App-related technical data for as long as necessary to operate and improve the App, comply with legal obligations, and enforce our agreements. Account and platform data retention is governed by our Terms of Service and any applicable BAAs.

8. Your Choices

You can control App data and privacy by:

• Managing notification settings within the App and device settings
• Adjusting device permissions (camera, microphone, notifications)
• Logging out and removing the App from devices you no longer use
• Contacting us to request account-related privacy actions where applicable

9. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal information from children under 13 through the App.

10. Changes

We may update this App Privacy Policy from time to time. We will post the updated policy and update the "Last updated" date. Your continued use of the App after changes are posted constitutes acceptance of the revised policy.

11. Contact

If you have questions about this App Privacy Policy, please contact us:

Funnel Cake MD
Email: [email protected]
Website: funnelcakemd.ai